FREQUENTLY ASKED QUESTIONS

Q: When I enter my ID I get an “INVALID ID OR PASSWORD” error message. What should I do?
A: Confirm that you are entering your complete SU Student ID and Password. Once you’ve confirmed that you are entering the correct information, please complete and submit a trouble ticket. Please be sure to include your name, email address, the course(s) you are taking, the location of the course(s), and the name(s) of your instructor(s).

Q: What if one or more of my courses is not on the list, the system lists a course that I dropped, or a course is listed that I have never taken?
A: Not all courses are evaluated. Please do not evaluate a dropped course and do not evaluate a course that you’ve never taken. No further action is required.

Q: The wrong instructor is listed for the course I am evaluating.
A: Complete the evaluation, and note the name of the correct instructor in one of the text survey questions. Please place three asterisks (***) in the comment, so that it will be recognized as an incorrect instructor.

Q: What if I need to redo my evaluation, because I evaluated the wrong course or the wrong instructor.
A: Please click the link below and give us more details about the mistake you’ve made. We may need to reset the evaluation.

Q: What should I do if I cannot complete the evaluation, because I got stuck on one of the pages and could not go back or continue no matter what I clicked on?
A: This is more than likely happening because you do not have "cookies" or JavaScript enabled in your web browser. To see how to enable JavaScript, go to http://support.microsoft.com/gp/howtoscript. To make sure cookies are enabled, see http://www.google.com/cookies.html.

Q: Can my instructor see my results?
A: No. All student responses to evaluations are completely anonymous (unless you identify yourself within the comment boxes). Your name and email address are not saved anywhere and cannot be seen by instructors or administrators.

Q: How will you use my name and email address?
A: The evaluation system uses your email address to send you evaluation announcements and reminders. Your full name is used to validate your registration in the course you are evaluating. Your name and email address are not gathered in the evaluation, but stored in a separate database, and therefore, cannot be associated with the ratings or comments you make.

Q: How can I get a confirmation number? Is there a separate confirmation number for each course? Can I print the Confirmation Page?
A: The system does not give separate confirmation numbers, but gives a single confirmation number for all completed evaluations. Access the evaluation website and enter your email address. Print the page that shows “COMPLETED!” as proof that you’ve completed the evaluation.

Q: Can I evaluate a course that is already closed?
A: No. We cannot re-open an evaluation once it has been closed.

Q: What should I do if the evaluation site does not work?
A: It may be the internet browser you are using. You may experience trouble accessing the site if you are using Mozilla Firefox as your web browser. Please try to access the site by using Microsoft Internet Explorer version 6.0 or later.

Q: What should I do if I have questions unrelated to instructor evaluations?
A: Contact your instructor or your school/institution.

If your problem is not addressed by this FAQ, please fill out a Trouble Ticket.